Privacy Policy

1. Introduction

Welcome to SWAPN SERVICES. This Privacy Policy explains how we collect, use, store and protect information when you use our website, mobile application and services.

By using SWAPN SERVICES, you agree to the practices described in this Privacy Policy.

2. Information We Collect

When you create an account, make a booking or use our services, we may collect information such as:

• Name
• Email address
• Mobile phone number
• Password or authentication information
• Vehicle number and vehicle-related information
• Service booking details
• Booking date and selected time slot
• Service location information
• Payment and transaction-related information
• Information you voluntarily provide to us

3. Location Information

When required for providing our services, we may collect location information provided by you or generated through your device.

Location information may be used to help identify the service location, facilitate bookings and improve service delivery.

4. How We Use Your Information

We may use collected information for the following purposes:

• Creating and managing your account
• Processing service bookings
• Providing requested services
• Communicating with you regarding your bookings
• Sending account verification emails or OTPs
• Processing and confirming payments
• Providing customer support
• Improving our website, application and services
• Preventing fraud, misuse and unauthorized activities
• Complying with applicable laws and regulations

5. Email Verification

During registration, we may send a verification OTP to your registered email address. This is used to verify ownership of the email address and help protect your account.

6. Payment Information

Payments made through our platform may be processed using third-party payment service providers such as Razorpay.

7. Sharing of Information

We do not sell or rent your personal information to third parties.

Information may be shared only when necessary to provide our services or operate our platform, including with:

• Payment service providers
• Email and communication service providers
• Service partners or mechanics when required to fulfil a booking
• Technology and hosting service providers
• Government or legal authorities when legally required

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud and comply with legal obligations.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to improve website functionality, understand usage patterns and provide a better user experience.

11. Third-Party Services

Our website or application may contain integrations or links to third-party services. These services may have their own privacy policies and terms.

We recommend reviewing the privacy policies of third-party services before using them.

12. Children's Privacy

SWAPN SERVICES is not intended for children who are unable to legally use such services without appropriate parental or guardian involvement.

13. Your Rights

Subject to applicable laws, you may request information about your personal data and may request correction or deletion of certain information.

To make a privacy-related request, please contact us using the contact information provided below.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

Any updated version will be published on this page with the revised effective date.

15. Contact Us

16. Effective Date

Effective Date: 13 September 2026